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Explore answers about domains, hosting, migration, email, security, billing and more. Can't find what you need? Our team can help.
Domains and registration
Understand how domain names work and how to manage yours.
What is a domain name?
A domain name is the address people use to find your website, such as example.com or example.com.ng. It can point visitors to your website and support professional email services when configured appropriately.
How do I register a domain with Webguru?
Use the domain search on our website to check whether your preferred name is available. If it is available, follow the registration and checkout instructions. Availability, pricing and registration requirements depend on the domain extension.
Can I transfer an existing domain to Webguru?
Many domains can be transferred, subject to the registry's rules and the domain's eligibility. You may need an authorisation code and access to the registrant email address. Check the requirements for your domain extension before starting a transfer.
What happens if my domain expires?
An expired domain may stop resolving and its associated services may be interrupted. Renewal and recovery periods vary by extension and registrar. Renew before the expiry date and check your account for the applicable renewal terms.
Web hosting
Learn how hosting works and how to manage your service.
What is web hosting?
Web hosting provides the server resources needed to make a website accessible online. Depending on the plan, hosting may include storage, bandwidth, databases, email features, SSL options and a control panel.
How do I choose the right hosting plan?
Consider your website platform, expected traffic, storage needs, email requirements, resource usage and budget. A simple website may need fewer resources than a busy store or web application. Contact our team if you need help comparing available plans.
Can I upgrade my hosting plan later?
Upgrades may be available when your website outgrows its current resources. The appropriate option and any price adjustment depend on the services available and your account. Contact support before making a change if you are unsure which plan you need.
How do I access my hosting control panel?
Sign in to your Webguru client area and open the relevant hosting service to view its available management options. For account-specific access details or login problems, contact support rather than sharing your password with anyone.
Website migration
Moving a website can be straightforward with the right preparation.
Can Webguru help move my website from another host?
Yes, you can contact our team to discuss moving your website to Webguru. We will need to understand your current hosting environment, website platform, databases, email setup and other requirements before confirming the migration approach.
Is website migration free?
Free migration eligibility depends on the hosting plan, website setup and scope of work. Please contact our team with your requirements so we can confirm whether your website qualifies and identify any limitations before work begins.
Will my website experience downtime during migration?
The goal is to minimise disruption, but downtime cannot be ruled out for every website. The risk and timing depend on the website, email configuration, data size and DNS changes. We can discuss a suitable migration and cutover plan before proceeding.
What information is needed for a migration?
We may need details about your current provider, website files, databases, domain DNS and email services. Any access credentials should be shared only through an approved secure process when requested by the authorised support team.
Email and DNS
Get the basics of professional email and domain configuration.
Can I use a professional email address with my domain?
Professional email can use an address such as name@yourdomain.com. The available email features depend on your hosting plan or email service. Check your plan details or contact support to confirm what is included.
What are DNS records?
DNS records tell internet services where to find your website and email. Common records include A or AAAA records for addresses, CNAME records for aliases, MX records for email routing, and TXT records for verification and email authentication.
Why is my domain or email not working after a DNS change?
DNS changes can take time to appear across different networks. Incorrect or conflicting records can also interrupt website or email services. Check the current records and allow for propagation; if the problem persists, contact support with the domain name and a description of the issue.
Security and SSL
Understand website encryption and basic account safety.
What is an SSL certificate?
An SSL/TLS certificate enables encrypted connections between a visitor's browser and a website. Websites using HTTPS help protect data in transit. Certificate availability, issuance and renewal depend on the service and domain configuration.
Why does my browser show a security warning?
A warning may indicate an expired or mismatched certificate, incomplete certificate configuration, or another connection issue. Check that the domain points to the correct service and that the certificate is valid for the exact hostname being visited.
How can I help keep my website secure?
Use strong unique passwords and multi-factor authentication where available. Keep your website software, themes and plugins updated; remove unused components; limit administrator access; and maintain tested backups. Never send passwords in public messages.
VPS and dedicated servers
For projects that need more control over their hosting environment.
When should I consider a VPS?
A virtual private server may suit projects that need more configurable resources, software control or isolation than a typical shared hosting plan. The right choice depends on your application's requirements and the technical work needed to administer and secure the server.
Do I need server administration experience?
That depends on the server service and management options provided. Self-managed servers generally require responsibility for operating system updates, security, configuration, monitoring and backups. Confirm the exact management scope before ordering.
Billing and customer support
Find your invoices, manage services and get assistance.
Where can I view my invoices and services?
Sign in to the Webguru client area to review the services associated with your account and access available billing options, including invoices and renewal information.
How do I contact Webguru support?
Use the contact or support options on the Webguru website or client area. Include your domain or service reference and a clear description of the problem. Do not include your password or other confidential authentication details in a support message.
What should I include when reporting a technical problem?
Include the affected domain or service, the error message, when the issue began, what you were doing when it occurred, and any relevant screenshots. This helps the support team investigate more efficiently.
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